Refund policy

At Aneera Silver Era, we want you to love your jewellery. If something isn't right with your order, our exchange policy explains when and how you can request an exchange.

1.1 Exchange Window

You may request an exchange within 7 days of delivery. Exchange requests made after 7 days from the delivery date cannot be accepted.

1.2 When We Accept an Exchange

We accept exchange requests in the following cases:

• The product arrived damaged or broken.
• The product is defective.
• You received the wrong item, including a different design, size or colour from your order.
• The product is materially different from what was shown on our website.
• You received a different size or design and wish to exchange it, subject to availability.

1.3 Exchange Conditions

To be eligible for an exchange, the product must be:

• Unused and unworn.
• In the same condition in which you received it.
• In its original packaging.
• Accompanied by all tags, boxes, pouches and certificates, if applicable.
• Accompanied by your order number.

Products that have been worn, altered, damaged after delivery or otherwise used may not be eligible for exchange.

1.4 Damaged, Defective or Wrong Products — Unboxing Video Required

To help us verify and process exchange claims quickly, please record a clear, uninterrupted unboxing video when opening your parcel.

Please send the unboxing video along with clear photos of the product and outer packaging to:

Email: aneerabyakshar@gmail.com
WhatsApp: 74348 44888

The video, photos and claim must be submitted within 48 hours of delivery.

Claims for damaged, defective or incorrect products may not be approved if the required proof is not provided.

1.5 Items Not Eligible for Exchange

The following items are not eligible for exchange:

• Products showing signs of wear, use, alteration or damage after delivery.
• Products affected by natural tarnishing, darkening or colour change caused by air, moisture, perfume, sweat, chemicals or improper storage. Silver naturally tarnishes and this is not considered a product defect.
• Items returned without their original packaging, tags or applicable certificates.
• Customised, engraved or made-to-order items, unless they arrive damaged or defective.
• Products marked "Final Sale" or purchased on clearance, unless they arrive damaged or defective.
• Gift cards.
• Minor variations in colour or shade caused by screen settings, lighting or photography.

1.6 How to Request an Exchange

To request an exchange:

1. Contact us at aneerabyakshar@gmail.com or WhatsApp 74348 44888 within 7 days of delivery.
2. Provide your order number, reason for exchange, and clear photos or video where required.
3. Our team will review your request and respond within 2 business days.
4. If your exchange request is approved, we will provide pickup or return instructions.
5. Do not send the product back without receiving approval from our team.
6. Once we receive and inspect the product, the replacement will be processed, subject to availability.

1.7 Exchange Shipping Costs

• If the exchange is required because of our error, such as a damaged, defective or wrong product, Aneera Silver Era will bear the applicable return/exchange shipping cost.
• For exchanges requested due to a change in size or design, the customer may be responsible for applicable shipping charges.

1.8 Exchange Availability

All exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer an alternative product of equivalent value, subject to availability and approval.

No cash refund will be provided for exchange requests.

If the replacement item has a higher value, the customer will be required to pay the difference before the replacement is shipped.

If the replacement item has a lower value, the difference will not be refunded and may be adjusted as per our exchange terms.

1.9 No Refunds

Aneera Silver Era follows an exchange-only policy. We do not offer refunds or returns for delivered orders.

Once an order has been successfully delivered, customers may request an eligible exchange within the specified exchange period.

Any approved exchange will result in a replacement product and not a cash refund, payment reversal or refund to the original payment method.

1.10 Order Cancellation

Orders can be cancelled only before they are dispatched by contacting us at:

Email: aneerabyakshar@gmail.com
WhatsApp: 74348 44888

Once an order has been dispatched, it cannot be cancelled. However, if the order qualifies under this Exchange Policy, you may request an exchange within the applicable exchange window.

1.11 Care Tips for Your Silver Jewellery

Silver jewellery naturally oxidises and may develop a darker appearance over time. This is a natural characteristic of silver and is not considered a defect.

To maintain your jewellery:

• Keep your jewellery dry.
• Remove it before bathing, swimming or exercising.
• Avoid direct contact with perfume, cosmetics, hair spray and cleaning chemicals.
• Store jewellery in an airtight pouch or box when not in use.
• Wipe gently with a soft, dry cloth after wearing.
• Avoid storing silver jewellery in humid areas.

1.12 Important Note

Please carefully check your product immediately after delivery. If you receive a damaged, defective or incorrect product, contact us within 48 hours with the required unboxing video and supporting photos.

By placing an order with Aneera Silver Era, you acknowledge and agree to the terms of this Exchange Policy.