Shipping policy

4.1 Where we ship

We currently ship across India to all pincodes serviceable by our courier partners. We do not offer international shipping at this time.

4.2 Shipping charges

Free shipping on all prepaid and COD orders across India.

4.3 Cash on Delivery (COD)

• COD is available on eligible pincodes and will be shown at checkout.

• Please keep the exact amount ready at the time of delivery.

• We may call or WhatsApp you to confirm your COD order before dispatch. Unconfirmed orders may be cancelled.

• Repeated refusal of COD parcels may lead to COD being disabled for your account or number.

4.4 Processing time

Orders are processed and dispatched within 1–3 business days after confirmation. Orders are not processed on Sundays and public holidays. During sale periods and festive seasons, processing may take slightly longer. Made-to-order or customised pieces may take longer, and we will tell you in advance.

4.5 Delivery time

Estimated delivery time after dispatch:

These are estimates, not guarantees. Delays may occur due to weather, courier issues or local restrictions.

4.6 Order tracking

Once your order ships, we will send tracking details by email, SMS or WhatsApp. You can use the tracking link to follow your parcel.

4.7 Address accuracy

Please make sure your name, address, pincode and phone number are correct. We are not responsible for delays or non-delivery due to incorrect or incomplete details. If a parcel is returned to us because of a wrong address or unreachable customer, re-shipping charges may apply.

4.8 Failed delivery

If the courier cannot deliver after multiple attempts, the parcel will be returned to us. We will contact you to arrange re-delivery, which may involve additional shipping charges. For COD orders, we may cancel the order.

4.9 Damaged or lost parcels

• Please check the parcel on delivery. If the outer packaging looks tampered with or damaged, note it with the courier and contact us immediately.

• Record an unboxing video while opening the parcel (see our Refund & Return Policy).

• If your parcel is lost in transit, we will re-send the product or issue a full refund.

4.10 Secure packaging

All jewellery is packed carefully in protective packaging to reach you safely.

4.11 Contact

For shipping questions, contact aneerabyakshar@gmail.com or 74348 44888.